Two of My Favorite Local Business Owners

Two of My Favorite Local Business Owners

Here are two of my favorite local business owners. It’s a little known fact that I got my start in franchising with Subway — 27 years ago. I attended two weeks of training at Subway headquarters on Bic Drive. It was my first real introduction to franchising at...
Transactional vs Relational Business Owner

Transactional vs Relational Business Owner

Two business owners. Same market. Same service. Completely different businesses. One has customers.One has relationships. You can’t tell the difference on a normal Tuesday. The invoices go out the same way. The work gets done the same way. The difference shows...
Give a Man a Fish or Teach a Man to Fish

Give a Man a Fish or Teach a Man to Fish

One of the hardest lessons in franchising is knowing when to stop helping and being able to identify helping vs. hindering. At 360clean, we handle billing services for our franchisees. These are the back-office functions that let them stay focused on running their...
Business Owners Don’t Choose Disruption

Business Owners Don’t Choose Disruption

It arrives uninvited. Usually on a Saturday afternoon when you’re least expecting it. And the instinct in that first moment is always the same: ✓ Fix it✓ Contain it✓ Get back to where you were as fast as possible But getting back to where you were is rarely the...